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Client Rights and Responsibilities

Rights of All Clients

As a Unison client, you have a right:

To be treated with dignity, respect, and honesty, regardless of my race, gender, sexual orientation, gender identity, disability, financial status, ancestry, record of offences, substance use or family status.
To participate in and make decisions about my health care and treatment.
To refuse treatment or a particular service and to be informed of the consequences.
To receive programs and services in a clean and safe environment.
To receive quality care and services that respects my social, cultural, spiritual and physical needs.
To give Unison feedback on my experience with Unison’s programs and services. To have my concerns heard and acknowledged.
To make a formal complaint about services that I received at Unison in my preferred language.
To get a response to my complaint if I ask for it.
To have my personal records and information kept confidential.
To become a member of Unison having the right to vote at the annual general meeting

As a Unison client, you have a responsibility:

To treat staff and other clients politely and respectfully regardless of their race, gender, sexual orientation, gender identity, disability, financial status, ancestry, record of offences, substance use or family status.
To treat Unison facilities with respect.
To practice good infection control–for example, by cleaning my hands when I come in and by covering a cough or sneeze.
To participate in decisions about my treatment or care to the best of my ability.
To inform Unison as early as possible if I cannot come for my appointment or program.
To tell Unison about changes in my information (e.g., address, phone number, emergency contact).
To be responsible for the behaviour of those who I bring with me.
To take care of my belongings while I am at Unison.
To give feedback in a respectful way. Please refrain from foul language, shouting and threats, both in verbal and written comments.