Client Rights & Responsibilities

Rights of All Clients

As a Unison client, you have a right:

  • To be treated with dignity, respect, and honesty, regardless of my race, gender, sexual orientation, gender identity, disability, financial status, ancestry, record of offences, substance use or family status.
  • To participate in and make decisions about my health care and treatment.
  • To refuse treatment or a particular service and to be informed of the consequences.
  • To receive programs and services in a clean and safe environment.
  • To receive quality care and services that respects my social, cultural, spiritual and physical needs.
  • To give Unison feedback on my experience with Unison’s programs and services.  To have my concerns heard and acknowledged.
  • To make a formal complaint about services that I received at Unison in my preferred language.
  • To get a response to my complaint if I ask for it.
  • To have my personal records and information kept confidential.
  • To become a member of Unison having the right to vote at the annual general meeting

Responsibilities of All Clients

As a Unison client, you have a responsibility:

  • To treat staff and other clients politely and respectfully regardless of their race, gender, sexual orientation, gender identity, disability, financial status, ancestry, record of offences, substance use or family status.
  • To treat Unison facilities with respect.
  • To practice good infection control–for example, by cleaning my hands when I come in and by covering a cough or sneeze.
  • To participate in decisions about my treatment or care to the best of my ability.
  • To inform Unison as early as possible if I cannot come for my appointment or program.
  • To tell Unison about changes in my information (e.g., address, phone number, emergency contact).
  • To be responsible for the behaviour of those who I bring with me.
  • To take care of my belongings while I am at Unison.
  • To give feedback in a respectful way. Please refrain from foul language, shouting and threats, both in verbal and written comments.

Click here to download a pdf version of these Rights & Responsibilities.